NEW JANUARY 2019. This is a 12-page booklet issued by the British Transport Commission in April 1956, under their reference number BR20711.  Its full title is "Notes for the Guidance of Staff dealing with Claims on Traffic conveyed by Goods and Passenger Train Services".  

The four main sections are headed 'Conditions of Carriage', which provides an overview of the railway's liabilities; 'Claims Enquiries and Correspondence', giving guidance on dealing with a member of the public who has a grievance; 'Inspection and/or Testing of Amounts Claimed', to check on the validity of a claim; and 'Claims Prevention', to try to avoid such situations arising.

In this file the booklet is displayed as a series of two-page spreads.  It is word-searchable and has bookmarks to the main sections.  It will be available to download as soon as payment has been made. You go to your account and click on ‘Downloads’. New customers create an account as they place their order.