NEW MARCH 2014. A British Rail Passengers' Charter, undated but clues indicate that it was issued during 1991 or early 1992. Among the topics included are punctuality and reliability standards; keeping you informed; getting a seat; what we'll do if things go wrong; and what you can do after things have gone wrong. It has card covers and twenty pages with colour, presented here two pages to a view.

This file will be available to download as soon as payment has been made. You go to your account and click on ‘Downloads’. New customers create an account as they place their order.